Ombudsman and Grievance Redressal Mechanisms
Civics ⇒ Democracy and Government
Ombudsman and Grievance Redressal Mechanisms starts at 10 and continues till grade 12.
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Describe how the Insurance Ombudsman helps policyholders in India.
Describe the process by which a citizen can file a complaint with the Lokayukta.
Describe the process of appointment of the Lokpal in India.
Discuss the challenges faced by grievance redressal mechanisms in India.
Explain how the Right to Information Act, 2005, complements grievance redressal mechanisms in India.
Explain the difference between Lokpal and Lokayukta.
Explain the importance of independence for ombudsman institutions.
Explain the role of the Public Grievances Redressal Cell in government departments.
What is the tenure of the Lokpal Chairperson? (1) 3 years (2) 5 years (3) 6 years (4) 4 years
Which article of the Indian Constitution provides for the right to constitutional remedies, which is the basis for grievance redressal? (1) Article 14 (2) Article 19 (3) Article 32 (4) Article 21
Which of the following is a key feature of the Lokpal and Lokayuktas Act, 2013? (1) Lokpal is appointed by the President (2) Lokpal can punish the accused directly (3) Lokpal is a judicial body (4) Lokpal can only investigate private companies
Which of the following is a key principle of effective grievance redressal? (1) Delay (2) Transparency (3) Secrecy (4) Complexity
Fill in the blank: The ________ is an ombudsman for insurance-related complaints in India.
Fill in the blank: The ________ is responsible for addressing complaints related to banking services in India.
Fill in the blank: The ________ is the central government’s ombudsman to address complaints of corruption against public functionaries in India.
Fill in the blank: The ________ is the ombudsman for complaints related to pension services in India.
True or False: The Central Vigilance Commission is a statutory body.
True or False: The Lokayukta has the power to prosecute public officials found guilty of corruption.
True or False: The Lokayukta operates at the state level in India.
True or False: The Lokpal and Lokayuktas Act, 2013, mandates every state to establish a Lokayukta within one year of the Act’s commencement.
